Cancellation & Refund Policy
Last updated: March 14, 2026
We understand that plans change. This policy outlines how cancellations, rescheduling, and refunds are handled for cooking sessions booked through Bhijams. By making a booking, you agree to the terms below.
1. Customer Cancellations
| When You Cancel | Refund |
|---|---|
| 48+ hours before the session | 100% refund |
| 24–48 hours before the session | 50% refund |
| Less than 24 hours before the session | No refund |
| No-show (customer not home) | No refund |
Refunds are processed back to the original payment method within 5–10 business days.
2. Subscription Plan Cancellations
For Bi-Weekly and Monthly plans:
- Before the first session: Full refund of the entire plan amount.
- After sessions have started: Refund is calculated by deducting completed sessions at the Single Session rate (no subscription discount), plus a 10% early termination fee on the remaining balance.
- Individual session cancellations within a plan follow the same time-based rules in Section 1 above. Cancelled sessions are forfeited, not rescheduled, unless rescheduling is requested.
Example: You booked a Monthly plan (4 weeks, 3x/week = 12 sessions) for a Medium household at $100/session = $1,200 total. After completing 4 sessions, you cancel the remaining 8. The 4 completed sessions are charged at the Single Session rate ($100 × 4 = $400). Early termination fee on remaining ($800 × 10% = $80). Refund = $1,200 - $400 - $80 = $720.
3. Rescheduling
- 24+ hours before: Free rescheduling, subject to Cook availability.
- Less than 24 hours: Rescheduling may be treated as a cancellation (no refund) unless the Cook agrees to accommodate the change.
- Each session can be rescheduled a maximum of 2 times. After the second reschedule, the session must proceed as booked or be forfeited.
- Rescheduled sessions must be completed within the original plan period (e.g., within the 4-week window for Monthly plans).
4. Cook Cancellations
If a Cook cancels a session:
- We will attempt to assign a replacement Cook. If no replacement is available, you will receive a full refund for that session.
- If a Cook repeatedly cancels, we may remove them from the Platform.
- You will be notified immediately of any Cook-side cancellation via email and/or phone.
5. Emergency & Extenuating Circumstances
We understand that emergencies happen. In cases of serious illness, family emergency, natural disasters, or other exceptional circumstances, we may waive the standard cancellation fees at our discretion. You may be asked to provide supporting documentation.
To request an emergency exception, contact us at hello@bhijams.ca as soon as possible.
6. Quality Issues & Complaints
If you are unsatisfied with a cooking session:
- Contact us within 24 hours of the session with details about the issue.
- We will investigate and may offer a partial or full refund, a complimentary replacement session, or other appropriate resolution.
- Photos or other evidence of the issue will help us resolve your complaint faster.
- We take quality concerns seriously — repeated complaints about a Cook may result in additional training, suspension, or removal from the Platform.
7. How to Cancel or Reschedule
You can cancel or reschedule a booking through:
- Your Dashboard: Log in and manage your bookings from the customer dashboard.
- Email: Send a request to hello@bhijams.ca with your booking ID and reason.
- Chat: Use the chat widget on our website for quick assistance.
Cancellation time is determined by when the request is received, not when it is processed.
8. Contact Us
For any questions about this policy: