Frequently Asked Questions

Bhijams connects you with verified home cooks who come to your kitchen and prepare fresh, authentic Indian meals. You choose a cook, pick a time slot, and the cook handles the cooking and kitchen cleanup.

Browse our list of verified cooks, select the one you like, and choose an available date and time slot. You can book a single session or choose our Bi-Weekly or Monthly plans for better rates. Payment is collected securely through Stripe at the time of booking.

No. Guest checkout is available for single sessions. However, creating an account lets you manage your bookings, view history, and leave reviews from your personal dashboard.

Your cook arrives at the scheduled time, prepares 3 dishes using your kitchen and cookware, stores the food in your fridge, and cleans the kitchen before leaving. Sessions typically last 2.5 to 4 hours depending on your household size.

Yes. You purchase all groceries and ingredients before the session. Your cook may provide a shopping list in advance so you know exactly what to buy.

Every session includes 3 dishes, regardless of your household size. You can also add extra roti packs ($10 per pack per session) if needed.

Pricing is based on your household size: Small (1–2 people) is $80/session, Medium (3–5 people) is $100/session, and Large (6–8 people) is $120/session. These are base prices for single sessions.

We offer Bi-Weekly (2 weeks, 2–3 sessions per week) and Monthly (4 weeks, 2–5 sessions per week) plans. Monthly plans save up to 17% off single session rates, and Bi-Weekly plans save up to 12%.

No hidden fees. The price you see includes the cook's fee and the platform service fee. The only optional add-on is extra roti packs at $10 per pack per session.

We accept all major credit and debit cards through Stripe. Bhijams never stores your card information — it's handled entirely by Stripe, which is PCI-DSS Level 1 certified.

Cancel 48+ hours before: full refund. Cancel 24–48 hours before: 50% refund. Cancel less than 24 hours before: no refund. No-shows also receive no refund. For full details, see our Cancellation & Refund Policy.

Yes. Rescheduling is free if done 24+ hours before the session, subject to cook availability. Each session can be rescheduled a maximum of 2 times.

If a cook cancels, we'll try to assign a replacement. If no replacement is available, you receive a full refund for that session. You'll be notified immediately via email.

Refunds are processed back to your original payment method within 5–10 business days.

Every cook goes through identity verification, background checks, document review (including food handler certification where applicable), an in-person or virtual interview, and a trial cooking session evaluation.

Yes. You can browse cook profiles and book the specific cook you prefer based on their cuisine specialties, availability, rating, and reviews.

No. Cooks use your kitchen and cookware. You purchase all groceries before the session. This ensures freshness and lets you control ingredient quality.

You can specify all dietary restrictions and allergies when booking. While our cooks take reasonable care to accommodate these, we cannot guarantee an allergen-free environment since meals are prepared in your home kitchen.

Apply online through our Become a Cook page. After review, approved applicants upload documents, complete an interview, and receive login credentials to the Cook Portal.

You must be 18 or older, have experience cooking authentic Indian food, be able to commute to clients' homes in the GTA, and pass our verification process including a background check.

Cooks receive 80–83% of the session price (depending on plan type). Payouts are processed after each completed session.

Yes. Through the Cook Portal, you set your own availability — which days and time slots you're available. You are never forced to accept a booking that doesn't work for you.

We currently serve 19+ cities across the Greater Toronto Area, including Brampton, Mississauga, Toronto, Scarborough, Markham, Vaughan, Richmond Hill, Oakville, Burlington, Milton, Ajax, Pickering, and more.

We offer Morning (8 AM – 12 PM), Afternoon (12 PM – 4 PM), and Evening (4 PM – 8 PM) time slots. Available slots depend on the individual cook's schedule.

Yes, availability depends on individual cooks. Many cooks offer weekend slots. Check each cook's profile to see their weekly availability.